Frequently asked questions
We've put together some answers to common questions about receiving and returning your Desirable Artz desirable scoops. Our goal is to make your online shopping experience as smooth and enjoyable as possible.
How long does it usually take to get a desirable scoop delivered?
Once you've purchased your desirable scoop, you can expect it to be delivered to your door within a week. We aim to get your exciting surprise to you as fast as possible!
What if I'm not happy with my desirable scoop? Can I return or swap it?
Yes, we want you to be absolutely delighted with your purchase from Desirable Artz. If you're not happy with your mystery scoop, please get in touch with us at to discuss return or exchange options.
How much do you charge for shipping, or is it free sometimes?
We offer free shipping within South Auckland! For the rest of Auckland, a small shipping fee of $7.50 applies. We're committed to keeping our shipping costs fair for our New Zealand customers.
Do you ship outside of Auckland?
Currently, Desirable Artz primarily focuses on delivering within Auckland. If you're outside of Auckland and interested in our mystery scoops, please contact us at to see if we can arrange something special for you!
Get your mystery scoop delivered!
Ready to unwrap some joy? Explore our unique mystery scoops and experience the delight of a surprise delivery. We're dedicated to bringing a smile to your face with every order, backed by our commitment to quality and excellent service.